Frequently Asked Questions
Getting Started & Trials
Is there a free trial?
Absolutely! All Baton AI plans include a comprehensive 14-day free trial with full access to all features. No credit card is required to start—we want you to experience the productivity boost before making any commitment. During your trial, our onboarding team will help you set up your first AI development project to maximize your success.
Code Quality & Security
How does BatonAI ensure code quality?
Our multi-layered quality assurance system includes: Intelligent static code analysis that catches issues before execution, Automated test generation and execution for all code changes, AI-powered code review that follows industry best practices, Human oversight and final approval for all generated code, Continuous learning from your feedback to improve future outputs
How secure is my code with BatonAI?
Security is our top priority. Your code is protected through: End-to-end encryption both in transit and at rest using industry-standard protocols, Temporary access model where code is only accessed during task execution, Automatic deletion of code from our systems after task completion, Regular security audits by independent third parties, Compliance with SOC 2 security standards (certification in progress)
Does BatonAI work with private repositories?
Yes, Baton AI seamlessly integrates with both public and private repositories. We apply additional security measures for private repositories, including: Granular permission controls that limit access to only what's needed, Detailed audit logs of all interactions with your code, Zero knowledge retention policy to ensure your proprietary code remains yours alone, Configurable access policies that you control
Support & Billing
What kind of support do you offer?
We're committed to your success with tiered support options: Basic Plans: Expert support available Monday-Friday, 9am-5pm PT with 24-hour response time, Pro Plans: Priority support with dedicated channels and 4-hour response time, Enterprise Plans: 24/7 dedicated support team, custom SLAs, and a named account manager who understands your specific development needs
Can I cancel my subscription anytime?
Yes, you have complete flexibility. Cancel with a single click anytime, no questions asked. You'll retain full access to all features until the end of your current billing period, and we'll even help you export any relevant data before your subscription ends.
How do team member limits work?
Team member limits refer to developers who can orchestrate AI agents through Baton: Add or remove team members instantly through your admin dashboard, Only active users count toward your limit, so you can rotate access as needed, Monitor usage patterns with our analytics dashboard to optimize your team allocation, Enterprise plans include flexible user management for scaling teams
Can I change plans later?
Absolutely! As your needs evolve, so can your plan: Upgrade anytime with immediate access to new features, Downgrade before your next billing cycle with no penalties, Pro-rated billing ensures you only pay for what you use, Custom plans available for unique team configurations
Payment & Additional Questions
What payment methods do you accept?
We offer flexible payment options: All major credit cards (Visa, Mastercard, American Express, Discover), Corporate purchase orders for annual Enterprise plans, ACH and wire transfers for larger accounts, International payment methods upon request, Custom billing cycles for Enterprise customers
Still have questions?
Join our Discord community to get help from the team and other users.